At this time, we will not be accepting refunds. However, if you can provide proof of a manufacturer's defect when you receive your package, we may send a replacement. Please make sure to film an unedited video before, during, and after opening the package. Please understand that these steps do not guarantee a refund, which is at Pop Seoul’s sole discretion.

Cancellations are not allowed once an order is placed.

If you have any questions or issues, please reach out to us on Instagram @popseoul_official or email us at customersupport@popseoul.com.